Shipping policy

Overview

Thank you for shopping with Khyber Stores. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

Delivery Coverage

Khyber Stores delivers products nationwide, covering all major cities and regions of Pakistan through trusted courier partners.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or high-demand periods, processing times may be slightly extended.

Estimated Delivery Time

Delivery times may vary depending on your location:

  • Major Cities: 2–5 business days
  • Remote Areas: 4–8 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before order confirmation.
  • Free shipping promotions may be offered on selected products or order values from time to time.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, or email, allowing you to monitor the status of your shipment.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to incorrect information, customer unavailability, or refusal to accept the package, the order may be returned to us.

Cash on Delivery (COD)

Khyber Stores offers Cash on Delivery (COD) where available. Customers are requested to ensure the correct amount is available at the time of delivery.

Damaged or Missing Items

If your package arrives damaged, incomplete, or appears tampered with, please contact our customer support team within 48 hours of receiving the shipment. Supporting photos may be required to process your claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Khyber Stores is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Contact Us

For shipping-related inquiries, please contact:

Khyber Stores
Peshawar, Khyber Pakhtunkhwa, Pakistan

Email: support@khyberstores.com
WhatsApp: +92 334 5159608

We appreciate your trust and look forward to serving customers across Pakistan with reliable and efficient delivery services